Customer Service Representative H/F - 43

Why do we need you?

Saint-Gobain, Wayne, NJ is Hiring

(Onsite) Customer Service Representative

Hours are Monday-Friday, 9am - 6pm

The Customer Service position manages product order requests originating from customers, field sales teams, and other internal or external sources. It serves as the primary internal point of contact for regional customers and functions as a liaison between company operations, customers, and field sales personnel. Responsibilities include receiving, reviewing, processing, editing, expediting, and canceling orders as needed.

Essential Duties:

Abides by company policies and procedures at appropriate level.
Responds to inquiries and takes necessary action according to SOP's and work instructions.
Serve as liaison between internal operations and field sales personnel, customers, branches, etc.
Receive and review complaints, and take appropriate action to resolve according to SOP's and work instructions.
Receive and review, process orders according to SOP's, work instructions, and/or special instruction from supervisor.
Review and process Customer Forecasts and reconcile ***** for EDI orders.
Obtain Customer Sales Tax Certificates as required.
Generate special reports as required or directed.
Advise customers of pick-up, revised shipping dates, price discrepancies, etc. according to SOP's and work instructions.
Process order cancellations.
Participate in the annual Physical Inventory as directed by supervisor.
Participate in self-development and training of others.
Perform other related duties as may be reasonably assigned in the course of business.
Exhibit safety awareness and safe work practices.
Maintain necessary records as required by SOP's and work instructions.
Understand all environmental policies and significant environmental impact of job activities in accordance with the ISO 14001 standard.

Is this job for you?

Bachelor's degree in business or related discipline preferred or at least 3 years equivalent work experience.
Excellent organizational skills.
Excellent communication skills including telephone, written and verbal.
Exceptional Math skills necessary to fulfill department requirements.
Computer skills including Excel and Word necessary to fulfill requirements of position.
Self-motivated, able to make independent decisions.